Terms & Conditions
Reservation procedures: the reservation will be made by payment by transfer of the amount of 50% of the stay, non-refundable. 50% will be formalized upon arrival and check in.
Security deposit: only in cases of long stay, a deposit of 500,000Rp will be charged to be responsible for any damage caused or loss of any object of the apt giving authorization to Mote SurfStay customer to be charged from the deposit in cash. If there is no damage and everything is correct, the deposit will be returned to the customer upon delivery of the keys.
Check in: According to the estimated time of arrival.
Check out: To have everything planned for your departure, please confirm the estimated time of departure. The day of your departure, you must leave the room before 12:00 hours.
Cancellation policy: The reservation is not returnable in case of cancellation. In case of advancing the departure of the room, once inside, waiving days of stay, the client will be entitled to a bonus of 50% of the canceled days, provided that the cancellation is made 7 days or more in advance, if the cancellation is made within a period of less than 7 days, no payment will be made.
Extra cost: Car & scooter rental, surf lessons, laundry, ironing and airport shuttle services are available at an extra cost.
Surf lessons: We work with an external surf school in Bali. You can check it here:
It is forbidden to make excessive noise or loud music that may annoy other customers.
The client commits to preserve the contents of the apartment and leave it in the same conditions that he found it.
Pets will only be allowed if specific permission has been requested.
The number of people who can occupy the rooms can not exceed the number of people indicated in the reservation, except in the case of children under 5 years of age.
MOTE SURFSTAY, is not responsible for the belongings that are deposited in the rooms, once the keys have been delivered.
MOTE SURFSTAY, is not responsible for any damages that may be generated by the use made by the customer of the room, including loss or damage.
MOTE SURFSTAY, has the full right to demand from customers, who do not comply with the established rules, the immediate abandonment of the room, without the right to return.